The one-to-one tutor support is provided through the messaging system on our website. This allows you to have live chat communications with a tutor, and integrates with email to allow you to have slower paced conversations as well. We do not provide tutoring via video/phone calls or Skype. 

The Up Core plan includes any questions specifically related to the Up Learn course.

The Up Master plan includes any questions on your subject whether it’s included in our course or not. Our tutors don’t mark essays or homework but can give you pointers on those if you send through short summaries or try to make your questions as specific as possible.

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