If you prefer not to use Wonde, in some cases we can onboard manually by uploading a CSV (comma-separated values) spreadsheet.

📃 Fill in the CSV template – Add each student’s details for every course they need access to.

📩 Upload your CSV file – Submit it via the onboarding form from your Customer Success Manager.

✅ Accounts will be created – On your launch date, we’ll create the accounts and send welcome emails from [email protected].

Your Success Manger will send you the CSV template as part of the onboarding process, and following the checklist below will make sure your CSV is ready to go.

The template is available here: Up Learn CSV template.csv

Getting the formatting right first time means we can upload your school as quickly as possible, with no delays! 🎉

Please make sure that:

📋 You've used our template. The CSV must be formatted exactly according to the CSV template provided. If you keep the formatting from your own system instead of using our columns, we won't have the information we need in the right format, and we won't be able to complete the upload.

👤 Student names are in one cell. Names should be written as First Name Surname, both in the same cell.

📚 Each subject has its own line. List every subject a student needs access to on a separate line. If all subjects are listed on the same line, we won't be able to process the CSV.

🏫 Teachers have one class per subject. Only one class can be linked to a subject in the CSV. You can add any extra classes later from the dashboard.

Once your CSV matches these requirements, you're ready to upload! ✅