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What should I do if I haven’t received the password reset email?

Steps to follow to receive your password reset 📨

Zainab Tapas avatar
Written by Zainab Tapas
Updated over a month ago

Haven’t received the password reset email? Let’s fix that! 🛠️If you can’t find the password reset email, try these steps:

🔍 Search your inbox for "Up Learn" or "password reset" – You may have just missed it.

📂 Check your spam/junk folder – It might be hiding in there!

Give it a moment – Sometimes, emails take up to 5 minutes to arrive.

📧 Check all your email accounts – You might have used a different one.

🏫 School or work email? If you’re using a school email, ask IT to whitelist [email protected] so our emails don’t get blocked.

📒Add [email protected] to your contacts – Future reset emails should then land safely in your inbox.

Still no luck? 😕 No worries! Drop us a message in the chat box or at [email protected], and we can help get it sorted for you.

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