If your videos won’t play, don’t worry! Follow these steps to troubleshoot:

🔄 Clear your cache and cookies – This can help refresh the page and fix playback issues.

🚫 Disable any ad blockers – Sometimes, they can interfere with video loading.

📶 Check your internet connection – A slow or unstable connection can affect video playback.

🌐 Ensure Chrome is up-to-date

💻 Restart your device - If it’s a problem with your device, this could help remove any blockers.

Our videos are hosted on Wistia, and they might be blocked by your school’s network. If you’re watching videos at school or on a school device, ask your IT team to white-list these domains:

✅ *.wistia.com

✅ fast.wistia.net

✅ embedwistia-a.akamaihd.net

✅ uplearn.co.uk

Even if one is blocked, the videos won’t work.

Let us know if you’re still stuck - you can send us a message via the chat 🙌