My Account
Accessing account features and troubleshooting
How can I change my personal details?Update your details 🔃
How can I access subtitles on Up Learn?Learn about options for accessing video captions 📄
How can I access a dark mode option on Up Learn?Learn in the dark (mode) 🌃
I get extra time in my exams, can Up Learn still help?Get your extra time added to your account ⏱️
Can I use Up Learn on a tablet/mobile device?Learn how to get the best Up Learn experience 💻
How do I reset my progress on a course module?Set your progress back to 0 ✍️
What should I do if I can't sign in?Get help with logging into your account 🧑💻
What should I do if I haven’t received the password reset email?Steps to follow to receive your password reset 📨
What should I do if my Up Score isn't going up?Tips on on how to keep increasing your Up Score 💪
Why has my Up Score dropped?Understand why your Up Score decreased and how to boost it 🚀
What should I do if I've lost my daily streak?Get your streak back up from 0 ⬆️
Why aren’t my videos being ticked off?Learn why your videos might not be marked as complete and how to fix it! 📹
What should I do if the videos won’t play?Troubleshooting steps for getting your videos to play 📹
How do referrals work?This is how sharing Up Learn can earn you £20 🤑
How can I update my card details?Pay with another card 💳
How can I retry a failed payment?What to do if your monthly payment fails 👍
What should I do if I’ve been charged twice for my monthly subscription?Advice on what to do if you’ve made duplicate payments 🙋♀️
What is your refund policy?Understanding when you're eligible for a refund 👍
How do I delete my account?Get help with removing your account 👍