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My Account
Accessing account features and troubleshooting
How can I change my personal details?
How can I access subtitles on Up Learn?Learn about options for accessing video captions π
How can I access a dark mode option on Up Learn?
I get extra time in my exams, can Up Learn still help?Get your extra time added to your account π
Can I use Up Learn on a tablet/mobile device?Learn how to get the best Up Learn experience π»
How do I reset my progress on a course module?
What should I do if I can't sign in?Get help with logging into your account π§βπ»
What should I do if I havenβt received the password reset email?Steps to follow to receive your password reset π¨
What should I do if my Up Score isn't going up?Tips on on how to keep increasing your Up Score πͺ
Why has my Up Score dropped?Understand why your Up Score decreased and how to boost it π
What should I do if I've lost my daily streak?Get your streak back up from 0 β¬οΈ
Why arenβt my videos being ticked off?Learn why your videos might not be marked as complete and how to fix it! πΉ
What should I do if the videos wonβt play?Troubleshooting steps for getting your videos to play πΉ
How do referrals work?This is how sharing Up Learn can earn you Β£20 π€
How can I update my card details?Just get in touch! π³
How can I retry a failed payment?What to do if your monthly payment fails π
What should I do if Iβve been charged twice for my monthly subscription?Advice on what to do if youβve made duplicate payments πββοΈ
What is your refund policy?Understanding when you're eligible for a refund π
How do I delete my account?Get help with removing your account π