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My Account

Accessing account features and troubleshooting

How can I change my personal details?
How can I access subtitles on Up Learn?Learn about options for accessing video captions πŸ“„
How can I access a dark mode option on Up Learn?
I get extra time in my exams, can Up Learn still help?Get your extra time added to your account πŸ“
Can I use Up Learn on a tablet/mobile device?Learn how to get the best Up Learn experience πŸ’»
How do I reset my progress on a course module?
What should I do if I can't sign in?Get help with logging into your account πŸ§‘β€πŸ’»
What should I do if I haven’t received the password reset email?Steps to follow to receive your password reset πŸ“¨
What should I do if my Up Score isn't going up?Tips on on how to keep increasing your Up Score πŸ’ͺ
Why has my Up Score dropped?Understand why your Up Score decreased and how to boost it πŸš€
What should I do if I've lost my daily streak?Get your streak back up from 0 ⬆️
Why aren’t my videos being ticked off?Learn why your videos might not be marked as complete and how to fix it! πŸ“Ή
What should I do if the videos won’t play?Troubleshooting steps for getting your videos to play πŸ“Ή
How do referrals work?This is how sharing Up Learn can earn you Β£20 πŸ€‘
How can I update my card details?Just get in touch! πŸ’³
How can I retry a failed payment?What to do if your monthly payment fails πŸ‘
What should I do if I’ve been charged twice for my monthly subscription?Advice on what to do if you’ve made duplicate payments πŸ™‹β€β™€οΈ
What is your refund policy?Understanding when you're eligible for a refund πŸ‘
How do I delete my account?Get help with removing your account πŸ‘