What does ‘complete’ mean?
To complete the course, you must achieve and maintain an Up Score of 90% on all of your course modules by the day of the relevant exam.
Up Score measures your knowledge and understanding of the content, your ability to recall information, and your performance in exam questions and exam papers. When you reach a 90% Up Score, we are confident that you are grade 8/9 ready 💪
Read some more about which activities contribute to Up Score and how to increase it here!
How do I qualify for the money-back guarantee?
The money-back guarantee will apply if:
💡 You are taking our Higher Tier, GCSE Combined Science course
📋 You sit the AQA Combined Science Triology exam in 2027
🏫 You receive a certificate from your official exam centre (this is school for most students!)
📚 You complete the course to 90% Up Score
⭐ You achieve anything less than two 8 grades
The money-back guarantee does not apply to GCSE students sitting their exam in 2026, as the Biology and Physics content is still being added to the platform.
What does ‘money back’ mean?
If you complete the course to 90% and do not get at least two 8 grades, we will refund you the full cost that you paid for your course 🤝
How do the terms vary by exam specification?
It’s important to note that there are a number of ways to sit GCSE Science. The Up Learn guarantee currently covers Combined Science Trilogy, Higher Tier.
The guarantee does not apply to Foundation tier exams or the Synergy specification.
How do I claim my money back?
Please notify us by email or via our chat channel within 14 days of receiving your results, stating the intention to claim a refund and providing evidence in one of two forms:
📜 Photograph or copy of certificate provided by the Examination Body
🎓 Photograph or copy of grades print out provided by the Examination Body
You can refer to our terms and conditions on the money-back guarantee here.
Money-back guarantee requests for the last academic year are now closed. Requests for the next academic year will reopen on results day 2026. Refunds must be claimed within 14 days of results day.