We are so confident in the high quality of our courses, that if you complete your course but don't achieve an A*/A, we'll give you your money back 🤯

To complete the course, you must achieve and maintain an Up Score of 90% on each of your course modules by the day of the relevant exam.

Up Score measures your knowledge and understanding of the content, your ability to recall information, and your performance in exam questions and exam papers. When you reach a 90% Up Score, we are confident that you are A*/A ready 💪

Read some more about which activities contribute to Up Score and how to increase it here!

XP (or experience points) record the amount of effort put into your studying. Each activity will earn an amount of XP relative to the effort needed to complete it (e.g., you get 1XP for logging in, and 10XP for completing a quiz!) 🌟

The number of experience points needed to complete the course varies from student to students, and isn't necessarily an indicator of how well you're mastering the course. That's why we use Up Score instead of XP to measure your readiness for the exam 🤸

The money-back guarantee will apply if:

💡 You are taking one of our A Level courses

📋 The exam board you sit for your exam is the same as your Up Learn course

📚 You complete the course to 90% Up Score

🏫 You sit an official exam at an exam centre (so that you would receive a certificate)

⭐ You do not achieve an A*/A

The money-back guarantee applies on all our A Level courses, but the criteria that you need to meet to be eligible may vary slightly on courses that have optional exam topics👌

The Physics Paper 3 exam includes some optional topics for students to choose from. Our course covers the most popular optional topic for Paper 3 - Astrophysics 🌌

The money-back guarantee covers paper 3 providing that you choose Astrophysics as your optional topic. We would look at the grades for all your papers for the money-back guarantee 📃

If you choose an alternative Paper 3 topic, then the guarantee will still apply to Paper 1 and Paper 2. This means that if you don’t get an A*/A in Papers 1 or 2, you will be able to receive back the full amount of your purchase - we won’t look at your grade for Paper 3 👍

The Psychology Paper 3 exam has a few optional topics that students can choose to write on. Along with full content for Issues and Debates, our course provides detailed content for the following optional topics:

💚 Gender

🧠 Schizophrenia

😠 Aggression

🕵️ Forensic Psychology

🤝 Relationships

Our money-back guarantee applies to the full A Level when you choose 3 of our optional topics for Paper 3. To qualify, you’ll need to:

📊 Achieve an average score of 90% across your chosen optional topics

📝 Achieve an average score of 90% across your exam paper attempts

When assessing eligibility for the money-back guarantee, we'll review your results across all three papers for your exams.

If you choose other options, our money-back guarantee still applies on Paper 1 and Paper 2. This means that if you don’t get an A*/A in Papers 1 or 2, you will be able to receive back the full amount of your purchase - we won’t look at your grade for Paper 3 ⭐

If you complete the course to 90% and do not get an A*/A in your exam, we will refund you the full cost that you paid for your course 🤝

Please notify us by email or via our chat channel within 14 days of receiving your results, stating the intention to claim a refund and providing evidence in one of two forms:

📜 Photograph or copy of certificate provided by the Examination Body

🎓 Photograph or copy of grades print out provided by the Examination Body

You can refer to our terms and conditions on the money-back guarantee here.

​