We are so confident in the quality of our courses that, if you complete your course but don't achieve the grades covered by our guarantee, we'll give you your money back 🤯
The guarantee works slightly differently depending on whether you're studying GCSE Combined Science or GCSE Triple Science.
What does ‘complete’ mean?
To complete a course, you must achieve and maintain an Up Score of 90% on all of your course modules and maintain it until the day of the relevant exam.
Up Score measures your knowledge and understanding of the content, your ability to recall information, and your performance in exam questions and exam papers. When you reach a 90% Up Score, we are confident that you are grade 8/9 ready 💪
Read more about which activities contribute to your Up Score and how to increase it here.
How does the guarantee work for Combined Science?
The money-back guarantee applies if:
💡 You are taking our Higher Tier GCSE Combined Science course
📋 You sit the AQA Combined Science: Trilogy exam
🏫 You receive a certificate from your official exam centre (this is school for most students!)
📚 You complete the course to 90% Up Score
⭐ You achieve less than two grade 8s
If you meet all of these requirements but don't achieve at least two 8 grades, we will refund you the full cost that you paid for your course 🤝
How does the guarantee work for Triple Science?
For GCSE Triple Science, we guarantee at least an 8 in each individual science.
The money-back guarantee applies if:
💡 You are taking our Higher Tier GCSE Triple Science course
📋 You sit the relevant AQA GCSE exam
🏫 You receive a certificate from your official exam centre (this is school for most students!)
📚 You complete each relevant course to a 90% Up Score
⭐ You achieve less than a grade 8 in any of the subjects covered by your completed course
For example, if you complete the Biology course to 90% Up Score, we guarantee that you will achieve a grade 8/9 in Biology. The same applies to Chemistry and Physics.
NOTE: The money-back guarantee does not apply to students sitting Foundation Tier exams or the AQA Synergy specification.
What does ‘money back’ mean?
If you meet the requirements of the guarantee but do not achieve the grade covered by the guarantee, we will refund you the cost covered by our money-back guarantee 🤝
How do I claim my money back?
Please notify us by email or via our chat channel within 14 days of receiving your results, stating your intention to claim a refund and providing evidence in one of two forms:
📜 A photograph or copy of the certificate provided by the Examination Body
🎓 A photograph or copy of the grades printout provided by the Examination Body
You can refer to our terms and conditions on the money-back guarantee.
Money-back guarantee requests for the last academic year are now closed. Requests for the next academic year will reopen on results day 2026. Refunds must be claimed within 14 days of results day.
