If you are having trouble with your account, please follow the steps below for the smoothest Up Learn experience: 

  1. Make sure you are logged in to the correct account. If you are logged on to a parent account, you will not be able to view the content

  2. Up Learn works the best on Google Chrome. Just make sure it is up to date

  3. If you cannot access your account, reset your password here: https://web.uplearn.co.uk/forgot

  4. Clear your browsing data and reset your cache and cookies

  5. Disable your Adblock on Up Learn (we are ad-free!)

  6. Make sure your recall practices are up to date and complete

  7. Make sure you have good internet connection

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