There are two common reasons why a student's email address may need to be updated on Up Learn: a simple typo or a school-wide domain change. Here's how to handle both situations.
A student’s email address is incorrect
If a student has been signed up with a misspelled or incorrect email address, you can fix it directly from your teacher dashboard:
📨 Update the email address to the correct one
👋 The student will automatically receive an email confirming the change
The school is moving to a new domain
If your school is changing its email domain (e.g., from @oldschool.co.uk to @newschool.co.uk), we’ll need to manually update all student email addresses for you.
To help us do this smoothly, please email us at [email protected] with:
📅 The scheduled date of the domain change
🧾 A spreadsheet mapping each user’s current email address to their new email address
Please send the spreadsheet at least one week in advance of the planned change. This gives our engineers enough time to make sure everything transitions smoothly.