We’re incredibly proud of our intelligent and passionate team of tutors. Every tutor has achieved A*/As in their chosen subjects and gone on to graduate from top universities in the UK and around the world!
Our tutors are here to support you in getting the most out of your Up Learn course - whether you’re aiming for an A*, trying to boost your grade from a D to a B, or looking for last-minute revision support before your exams 🙌
However, we don’t offer traditional tutoring.
Our AI-powered courses do most of the teaching, using the latest research in cognitive science. Tutors are available to support you via messenger 24/7 to help you overcome any roadblocks and fully master your subject 🧑🎓
What should I do before messaging a tutor?
Your first stop for help should always be the Up Learn course itself ✅
Use the search bar to find and complete lessons on the topic you’re struggling with. If you message a tutor without watching the relevant lesson, we’ll ask you to start there first. This is the fastest way to close your knowledge gaps and get back on track! 🏃
How do I message a tutor?
If you’ve completed the content and still need help, you can message us at any time:
💬 Click the green chat icon in the bottom-right corner of the website
📸 Share a screenshot of the question or topic you’re asking about – it really helps!
🎯 Be specific about what you don’t understand so we can assist you quickly and effectively
What can Up Learn tutors help with?
Our tutors can help with:
🎓 How the course works and how to use it effectively
🔍 Finding specific topics or lessons within the platform
❓ Questions you got wrong in quizzes or exams on Up Learn
🎬 Clarification on video content you didn’t fully understand
📝 Pointers on essay or long-answer questions within the platform
📚 Study tips, exam strategy and general learning advice
🛠️ Troubleshooting technical issues with your device or browser
💡 Suggestions or feedback on how to improve the course
If you’re on the Up Master plan, we can also support you with content that’s not on Up Learn. In these cases, include full details of the question and your attempted answer with screenshots of the relevant mark scheme (if available). The more context you provide, the better we can help! 📝
What can’t the tutors help with?
Our tutors are here to support your learning - but there are a few things they don’t do:
🧑🏫 Teach full topics or deliver live lessons (your Up Learn course does all the heavy lifting!)
✍️ Mark essays, exam papers, or give grades
📚 Support with optional or external topics not included in our courses
🌟 Help with external content if you're not on an Up Master subscription
The Up Learn course is designed to teach you everything you need, and our tutors are here to guide and support you along the way! 👌
When will I get a response?
Response times vary depending on your query. Most responses arrive within seconds to a few hours, depending on the complexity of the question and how busy we are ⏱️
All messages will stay saved on your Up Learn account and be sent to your email, so you won’t miss a reply. While you wait, we recommend continuing with other parts of the course so you’re using your study time effectively 💪