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What is your refund policy?

Understanding when you're eligible for a refund 👍

Zainab Tapas avatar
Written by Zainab Tapas
Updated this week

At Up Learn, we want you to feel confident about your investment in your studies! If you're wondering about refunds, we've got you covered. Here’s everything you need to know💡

Am I eligible for a refund?

We offer refunds in a couple different situations – let’s break it down ⬇️

Access until exams packages

If you cancel within 7 days of purchasing an Access until exams package, you can get a full refund if you haven’t used the course 👌

Monthly subscriptions

For our monthly subscriptions, you can get a full refund on that month's payment if:

↪️ You cancel and contact us within 3 days of the payment

✅ You haven't used the course in those 3 days

You can cancel your monthly subscription at any time from your Billing page.

100% money-back guarantee

We’re so confident in our courses and their content that we offer a 100% money-back guarantee. If you complete the course to a 90% Up Score, meet the requirements listed here, and don’t get an A/A* in your final Year 13 exams, you’ll get a full refund – no questions asked! 😊

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